Privacy Policy

You are in control of the information you provide to LWH.

As a member of LWH, you are in complete control of your travel-planning needs. This includes controlling the use of information you provide to LWH. The bottom line is that we respect and will continue to respect the privacy of our customers who use LWH and its reservations system.

What personal information is being gathered by LWH and how is this information being used?

Personal Information
In using the online booking engine on LWHHotels.com you provide your name, address, telephone number and email address. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete hotel reservations; and (iii) to allow the hotels to contact you for customer service, if necessary. In addition, your email address is collected to send you an email message confirming each reservation you transact online. You will occasionally receive updates about sales in your area, special offers, new services, and other noteworthy news items. However, you may always decline to receive these email messages. Please see our Opt Out policy described below.

Contests
LWHHotels.com frequently sponsors contests to give the opportunity to win great travel prizes. Information collected by LWHHotels.com for such contests can include contact information and survey questions. Contact information is used to notify contest winners and survey information is used to develop promotions and product improvements.

Online Surveys
LWHHotels.com values opinions and comments from members, so we frequently conduct online surveys. These surveys are entirely optional for all members. Typically, the information is aggregated and used to make improvements to LWHHotels.com and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.

Who will the information be shared with, if anyone?
When you make your hotel reservations through LWHHotels.com, we provide information about you to the hotel to ensure the successful fulfillment of your travel arrangements.

We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, LWHHotels.com will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

At anytime, you can unsubscribe from opt-in opportunities or from LWHHotels.com's newsletters through the unsubscribe link on LWHHotels.com's home page.

As a member or contest entrant you will occasionally receive email updates from us about are sales in your area, special offers, new LWHHotels.com services and other noteworthy news items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please contact us at webmaster@LWHHotels.com.

LWHHotels.com reserves the right to limit membership to those who will accept emails. Members will be notified via email prior to any actions taken.

What safeguards are in place to protect the loss, misuse or alteration of your information?
All personally identifiable information you provide to LWHHotels.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

What other information should I know about my privacy?
LWHHotels.com contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which LWHHotels.com has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from LWHHotels.com's Privacy Statement. Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

In addition to the circumstances described above, LWHHotels.com may disclose personal or reservations information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of LWHHotels.com or Fine Hotels, Inc. or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Any material changes in the way LWHHotels.com uses personal information will be described in future versions of this Privacy Statement. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices to customerservice@LWHHotels.com. Please reference the privacy policy in your subject line. LWHHotels.com will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.